Using Messenger allows you to be there where and when they need you to be.Īs you’ll see below, Messenger automations allow you to offer personalized support even when your team is not available. No one wants to look up a customer support email address or phone number when they can simply click a message icon to access your team directly from Facebook.Ī fast, easy resolution to a support query can turn a frustrating experience into a positive one for your customers. But customers expect to access customer support on the social channels where they follow and interact with brands. You might think of social media primarily as a marketing channel.
If you’re not available on Facebook Messenger, you’re missing an incredible opportunity to connect with your existing audience and potential new customers. More than a billion messages are sent between individuals and businesses every month on Facebook Messenger. Book a Demo The benefits of using Facebook Messenger for business Stay connected with your audience and customers Manage all your messages stress-free with easy routing, saved replies, and friendly chatbots.
